Booking and Cancellation Policy

Thank you for choosing Fairy Aesthetics. To ensure the smooth running of our clinic and to offer the best possible care to all clients, the following policy applies to all bookings:

Booking Deposit

A $100 deposit is required to secure all appointments. This deposit will be applied toward your treatment cost on the day of your appointment.

For bookings made online or via phone, the deposit must be paid at the time of booking to confirm your appointment.

Cancellations, Reschedules, and No-Shows

Cancellations or rescheduling requests made less than 48 hours before your appointment will result in the forfeiture of your $100 deposit.

Failure to attend your scheduled appointment (no-show) will also result in the forfeiture of your deposit.

Reschedule before 48 hours will result in deposit converting into a credit to be used within 12 months.

Exceptions and Consumer Rights

In compliance with Australian Consumer Law, we understand that emergencies and unavoidable circumstances can arise. If you believe your situation warrants an exception, please contact us as soon as possible, and we will assess your case individually.

Refunds for deposits may be considered in circumstances where we are unable to provide the agreed service, except where delays or cancellations occur due to events beyond our control.

Late Arrivals

Arriving late may reduce the time available for your treatment or if more than 15 minutes late will result in rescheduling at your expense, depending on our schedule.

By booking an appointment with us, you agree to the terms outlined in this policy. These policies are in place to ensure fairness and respect for both our clients and practitioners.

For any questions or concerns, please contact us on 02 8104 2854.